In order to logon, you will need a username and password and you will have to activate your account. If you have not yet received your logon credentials, please contact the IT Help Desk at (814)262-6470 or stop by Room B111 at the Richland Campus for assistance. 

Enrolled students, alumni, faculty and staff of Pennsylvania Highlands Community College have access to myPEAK. 
In Summer 2012, the IT Office moved student accounts over to a new more secure format.  You will need to activate your new credentials before you can login to myPEAK, your email or a college computer. Please contact the Information Technology Help Desk for assistance.  Additionally, if you have not attended for two major semesters, you will also need to contact the Admissions office to reapply.
Unless you have completed the two step activation process, you will not be able to login to myPEAK or your college email account. You must activate your account by changing your initial password and setting up a security profile.
You must first acivate your account.  You do not need to login before fully completing activation. Please follow the instructions in the letter you were mailed and those also outlined under Account Management.
To retrieve your username, you will need to contact the IT Office.  Please call 814-262-6470 or stop by Room B111 at the Richland Campus.  We are unable to email any credentials
No, this username is not only for myPEAK. You now have the same credentials for your myPEAK information and also your college email account.  You no longer have to remember multiple usernames and passwords.  Everything is the same.
You will need to go through the Reset Password option under the Account Management screen.  You will be prompted for your username and then the three security questions you chose will be asked.  Once you answer them correctly, you will be given the option to reset your password through the same generator as when you activated your account. 
Please know that we cannot email login credentials.  You must call the IT Office to retrieve this information or preferably stop by the office in B111.  You will be asked to verify your identity.  If you come to the IT Office, bring your student ID card with you.  This is to protect your data and privacy.
If you cannot remember the answers to any of your security questions, you will need to call the IT Office for assistance.  814-262-6470

One of the new features of the myPASSWORD program is that you are now able to unlock your own account. You will need to know the answers to the security questions you chose in your profile. If you cannot remember the answers to those questions, please call the IT Help Desk for assistance at 814-262-6470.

Yes, you can change your password again after you have already activated your account. To change your password, you would click on Account Management on the myPEAK homepage and then on the right click on Reset My Password.
The short answer to this is Yes!  You will have access to your email account and myPEAK account.  If a time comes when you are not enrolled at Pennsylvania Highlands for two consecutive semesters, then your email account will be deactivated, but your myPEAK account will still be accessible. 
All online classes are offered on the myPEAK portal through e-Racer.  To access your class content, you simply login to myPEAK, click on the Student tab.  On the left hand side, click on eLearning.  Your classes will be listed there.  Another way of accessing your courses is to look at the Quick Links at the bottom of the screen.  Click on the plus sign in front of My Courses and your courses are also listed there.   
If you are having an issue with content in your online class, please contact the instructor first.  Faculty are responsible for the settings and contents of online classes.  If you are having more of a technical issue with logging in or myPeak functionality on campus, then contact the IT Help Desk.  814-262-6470.  If you find that you need further assistance with navigating your online classes or tutoring and more instruction on how eLearning works, please see Alex Kirby, Information Literacy and E-Learning Librarian in the Library for assistance. 814-262-6484.
As you may already know, each student at PHCC is given 250 free pages of paper for printing classroom research and material.  Once those 250 pages are consumed, additional pages may be purchased for $.05 a page at the Payment Window in the Bursar's Office.  To keep track of how many pages you have left, there is a counter located near the clock on the desktop.  Hover your mouse over it and it will show you your printing information.  It shows how many pages you have left under your login and how many you have used. 
 
 
It is imperative that all student work be saved to the student's OneDrive. You have access to this through Office365 where your email is located. Click on the tiles in the top left hand corner and select OneDrive. Here you can upload your documents and retrieve them from anywhere your are logged into Office365. If you do not save your documents to the OneDrive, you will lose them.  Once lost they are not retrievable.
Currently, the maximum amount of pages students can print at one time is set at 30.  If your document is over this amount, you will have to break it up into two separate print jobs. Any documents over 30 pages will not print. 
Please call the IT Helpdesk for assistance.  We will ask you to verify the student's identity and check to see if the student has authorized that we can disclose information to the parent.  814-262-6470
If you are able to login to the Student's account, simply click on the ACE Tab at the top.  Then on the left hand side, click on the Student Ace Page.  All payment information can be found on this page.  If you are unable to login or still need assistance, please contact the IT Helpdesk 814-262-6470.  If you would like to make a payment over the phone, you can contact the Bursar's office at 814-262-6437. 
Yes!  We do offer a wireless network for student use.  To connect to this network, click on myPHCC.  Once you are connected, open an internet browser window.  You will be taken to a page where you must login with your college network username and password.  Once you have entered this information, you will be able to browse the internet. 
Please see the documentation on the  Smart Connectivity Handouts Page on how to add your email to your mobile device .

Please know that by adding this account, you are allowing us to be an Administrator on your device.  This means that if you are in violation of any part of our acceptable use policy we are able to control your account or remove it from the system.  Also, if you add your email account to your device, if you lose the device at any point, you need to notify the college as soon as possible so that we can remove your account.  For further information, please contact the Information Technology Help Desk at 814-262-6470 or helpdesk@pennhighlands.edu
In order to set up and activate your account, you simply go to the myPEAK homepage and click on the Account Management Link.  Once on that page, read the instructions and when you are ready, click the Activate My Account link on the right-hand side.  Change your password and edit your profile on this page.
As an initiative to conserve paper and cut back on printing costs, the College has instituted default duplex printing.  Every copier and printer will print documents in duplex, which means it prints on both the front and the back of the page.  If you do not want your document to print in duplex, you will need to check the printer properties and remove the setting. 
 
To print single sided only, change the duplex option to Print One Sided.
 
If you run into a problem utilizing your Outlook Web Access email account, be sure that you have the latest version of Microsoft Silverlight installed.  This alleviates many known errors with the new Outlook Web Access format. In some browsers you must enable Microsoft Silverlight to be able to attach items.